Returns and Refunds

OUR 30-Day Customer Satisfaction Guarantee 

Our goal is to help you improve your overall health and wellbeing, which is why we make sure to go above and beyond on any queries to help you reach your health goals. If you need any assistance please feel free to reach out to us at info@zoiorganic.com.au.

Also to give you absolute peace of mind we offer a 30-day, 100% Customer Satisfaction guarantee. If at any point over 30 days from any first time purchase, you decide our products are not right for you, then get in touch as our guarantee protects you.

If this is your first purchase with us – and it’s only one item, we’ll happily refund your purchase.

In the case of multiple item purchases, we’ll happily refund those items that you’re not satisfied with once they have been returned to us via post. Please email us at info@zoiorganic.com.au , and refer to the following:

  • Advise you wish for a refund, and we’d love for you to provide feedback because we are always interested in improving your products. 
  • Once your email is received, one of our friendly support team will be in touch to confirm your return. They’ll grab details like your name, email address and purchase order number; then provide you with an address to send the return of your item/s. 
  • If your request is for a single eligible product, we will process your refund, and an email notification will be sent to you.
  • If returning products to us, you must pay for the return postage. We highly recommend that you opt for tracking for delivery verification purposes, as we cannot be held accountable for items not received.
  • Once we receive the items, please allow 48 hours for our staff to process the return and issue the refund.
  • All refunds are processed via the same payment method you used to make the purchase.
  • Depending on your original payment method, refunds can take up to 5 business days to appear on your statement.

Please note:

  • We must receive your refund request within 30 days of the original purchase date.
  • The returned items must be received within 14 days from the date of return approval.
  • All refunds are processed, excluding any shipping costs.

Returns Policy

We want you to be happy with your purchase and aim to make returns process as seamless as possible. When you receive your order, please ensure you check that the goods received match your order before opening products.

Change of Mind

If you find that you have ordered something you no longer want you may return the product, however return shipping fees will be at your cost. You must send the product back to us within 14 days of receiving it.  

To lodge a return, please email us at info@zoiorganic.com.au.  All items being returned must be unused and in its original packaging (where possible). Once the product is received at our warehouse, we can arrange a refund or exchange for another product. 

Please note: if you have opened or used your product and do not like the taste or texture or have an adverse reaction, we will review each claim in a case by case nature.

Defective or Faulty Goods 

We apologise if you have received an item that is faulty or has been damaged in the post. This can be frustrating (especially when you are excited about your order) and we will attempt to resolve any issues as quickly as possible. 

Please email us at info@zoiorganic.com.au , and add details on what the fault/defect is, and if possible, include photos. Our team will advise you on next steps. 

Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and receive a full refund. We will supply you with a return shipping label at no cost to you. 

Please note: You must contact us within 14 days of receiving your order. 

How To Return Your Item

Contact us at info@zoiorganic.com.au . Our customer experience team will get back to you and explain the process, and if applicable, will arrange a return label that you will need to attach to the item. Please ensure this label is on the package along with your order number and name of order clearly shown. This can then be dropped off at any Australia Post outlet.

Important Information

Any returns must be received by us within 14 days of the claim being made. Replacement product(s) will only be shipped after the faulty item has been received by us, unless stated otherwise by our Customer Experience Team.

Refunds for returns will be processed by us within 72 hours of receiving the item at our warehouse. 

For items that do not require return, refunds will be processed within 24 hours. It can then take up to 48 hours for money to be credited by the bank into customer accounts. The refund will automatically be issued to the account by which the customer originally paid.

If you feel that your return falls outside of our policy, we encourage you to contact us via email at info@zoiorganic.com.au to confirm if your return can be accepted. It’s our aim to keep our customers happy, so please feel free to call us and we will work hard to resolve any issues.

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